Junior Team Lead Customer support with German | Remote | #1254

  • Salary: up to 2500 EUR net/month
  • Type of contract: perm
  • Location: fully remote

Our client is a growing tech ad company from Germany. Their drive is to better understand, perfect, and sustain the interplay between ad funding and user interactions. Their young and international team now comprises over 30 employees.

They developed their own monetization toolset that brings publishers and advertisers together in the best possible way. They have more than 300 publishers with about 1MRD page views per month, making them one of the leading advertising platforms in Germany.

Currently, due to their expansion, they’re looking for a Junior Team Lead Customer support with German.

Your tasks:

– Taking over the team leader’s duties in case of absence (such as: leading and motivating
staff or leading daily meetings)
– Assist management with administrative tasks
– Be the point of contact for technical issues for staff and clients
– Project management and execution of time-critical projects and implementations
– Assist the publishing clients with technical onboarding/advertising integrations
– Work closely with the technical suppliers and IT department
– Contribute to improving ad delivery and internal processes
– Oversee daily operations
– Monitoring of daily operations

Your profile/skills
– Language Skills: German C1 and English C1
– A high level of technical affinity and conscientiousness
– Good experience with ticket systems, e.g. Jira
– You find it easy to organise yourself and others
– You enjoy challenging conversations and giving feedback
– You have strong communication and assertiveness skills
– You find it easy to make and implement decisions
– You like to take on new responsibilities
– Nice to have: Knowledge of HTML and CSS

What you can expect
 ? 100% remote work
? Permanent employment contract
? 28 days holiday plus Christmas and New Year’s Eve
? 100% sick pay (after 1 year of employment)
? 1:1 onboarding with mentor
? Individual work equipment – we equip you
? Great development opportunities based on your knowledge and worked out together with you
? We celebrate your birthday with a great gift
✈️ Regular trips to Munich with full travel and hotel reimbursement
? 2 great annual events for all employees
? Medical care
?️‍♀️ Gym pass



... and get up to 2500PLN refferal bonus!