- Position: Telecon SIP Engineer
- Type of contract: B2B
- Industry: CPaaS
We are looking for a Telecom SIP Engineer who will join our client team. The company provides enterprise cloud-based communication products for organizations of all sizes. Their CPaaS offering incorporates business messaging over multiple channels, cloud-based call center services, and AI-enabled automated chatbots. Integrating all communication products in a single platform enables businesses to easily engage their customers at every stage of the customer lifecycle. They are also a wholesale supplier of voice and text services, providing an optimized Voice and A2P SMS termination network with worldwide coverage for their telecom customers.
Requirements:
- Fluent English;
- Advanced knowledge of the SIP protocol;
- Minimum 1-year experience with VoIP platforms, soft switches, SBCs, and IP-PBX systems;
- Strong troubleshooting and debugging skills for SIP call flows and network connectivity;
- Excellent communication and collaboration skills
Daily tasks:
- Troubleshoot and debug issues related to SIP call flows, signaling errors, media quality, and network connectivity;
- Configure and maintain SIP-based systems, including VoIP platforms, soft switches, and IP-PBX systems;
- Collaborate with cross-functional teams, including network engineers, software developers, and VoIP service providers;
- Assisting technical teams with tasks that require optimization and modifications to the current infrastructure;
- Interact with external clients in some cases for online testing to debug the issue;
- Generate technical documentation, including system architecture diagrams, configuration guides, and troubleshooting guides;
- Stay updated with the latest trends, technologies, and standards in the telecommunications industry, particularly related to SIP and VoIP;
- Perform other related duties as required and assigned.
The offer:
- Competitive salary
- 20 paid days off
- 15 days paid of sick leaves