- Position: Renewals Manager
- Employment form: perm contract
- Salary: up to 12,500 PLN
Join our client! They are a product company that creates a platform that facilitates communication and monitoring of employees not working at desks in large companies. The application is available in both web and mobile versions. It easily enables the integration of internal company systems, customer databases, internal customer calendars, and other messengers, all available on your smartphone! The application is dedicated to companies from various industries (SaaS).
The role:
As a Renewals Manager, you will oversee and manage the renewal and support opportunities for our SMB (Small Medium Business) accounts. You will contribute to maximizing revenue, customer experience at renewal, and process improvements. You will work closely with our Sales Operations, Account Management, Support and Growth teams. Your ability to clearly articulate our value proposition and manage customer requests and questions regarding their contracts as well as effectively manage your time will be critical.
Responsibilities:
- Managing customer renewals (whether it is overseeing an automated process and answering questions, or proactively leading on renewals negotiations if/when required)
- Act as a liaison between our Customers and our internal organization (Account Managers, Customer Success, Finance, Support) to share information, ensure understanding, and make certain every renewal gets done in an accurate, timely manner
- Handle all questions related to contract renewals
- Make our Customers aware of new releases & services that can contribute to their success.
- Update our CRM platform with accurate and complete data
- Provide progress reports to management
- Work with Customer Success Team to maximize customer retention
Requirements:
- Experience in Sales support and administration role
- Experience in customer services role (customer service, customer support, sales)
- Fluent in English is a must (and German fluency is preferred)
- A minimum of 2+ years of relevant work experience
- Strong business acumen and ability to analyze data to address customer situations
- Excellent communication skills
- Ambitious self-starter, eager to learn, and not afraid to seek out the expertise of others around you to adapt and perfect your work. Flexibility to work independently and within a team environment
- Display empathy and emotional intelligence
- Effective problem-solving, time management, and organization skills
- Intellectual curiosity, along with a competitive spirit
Nice to have:
- Working experience in a technology or SaaS company
- Experience in a high-growth company
- Experience with Subscription Management tools e.g. Chargebee
- Experience with Salesforce and Revenue Forecasting tools e.g. Clari
- Used to working with different cultural backgrounds across multiple time zones
The offer:
- A competitive incentivized OTE (On-Target-Earnings) with uncapped commission and good accelerators.
- A great career trajectory.
- An amazing team with 20+ nationalities
- Eager to learn?! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed.
- Phone & Home Internet reimbursement every month.
- 26 days of annual leave and 2 Mental Health Days, which brings you to 28 paid holidays per year.
- Sabbatical Program – 1 month paid leave at 3, 5, 10 year tenure
- Private health care package: Prestige cover with Luxmed (employee contributes 1 PLN/month)
- Multisport Benefit card (employee contributes 1 PLN/month)
- Creative Allowance
- Laptop for work purposes
- Budget for setting up your Home-Office.
- Stock options